Shipping policy
Where We Ship
Grandma Jojo’s Lab has her office in London, storage in the UK and ship worldwide.
Wherever your stage is, we’ll meet you there.
If you have any questions about delivery to your country, contact us — we’re always happy to help.
Shipping Costs
Free shipping services for members of Jojo's Club all around the world. Join us now.
Or, worldwide free shipping on orders over £99.
Or, a shipping cost around £3.99- £6.99 will be applied.
Delivery Experience
Every order is carefully packed and shipped with the same attention as the jewelry itself — calm, considered, and made to arrive beautifully.
Dispatch & Delivery Time
Estimated delivery windows:
| Destination | Standard Shipping |
|---|---|
| United Kingdom | 2 – 7 business days |
| Europe | 2 – 11 business days |
| United States / Canada | 3 – 14 business days |
| Middle East | 3 – 14 business days |
| Asia Pacific | 3 – 14 business days |
Every parcel includes a tracking number — you’ll receive it by email as soon as your jewels ship into your country.
Notes & Returns to Sender
If a parcel is refused or undeliverable due to an incorrect address, it will be refunded once returned to us — minus the two-way shipping cost and any duties or taxes charged by customs.
Need Help?
Questions about your order or delivery?
Email us at hello@grandmajojoslab.com — our Lab Team replies within one business day.